Shipping & Return Policy

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All Sales are Final.
- We offer a 14-day return period only if the radio is found to be defective or not as described.
- If a radio is defective or does not match the description, NLRS will provide a pre-labeled return shipping label.
- This policy is subject to change at any time, for any reason, at the discretion of NLRS.

All Sales are Final.
- Returns will only be accepted if the radio is defective or not as described at the time of purchase.
- Defective radios will be addressed through the manufacturer’s warranty process. NLRS will assist in this process but cannot accept returns outside of warranty claims.

Shipping Methods: NLRS ships via standard ground shipping unless otherwise specified at the time of purchase.
Shipping Times: Orders typically ship within 3-5 business days, subject to product availability. Delivery times may vary based on the shipping destination.
Tait items may take up to 5 months from time of purchase. Typical times to customer have been around 5-10 weeks.
Shipping Costs: Shipping costs will be calculated at checkout based on the weight, size, and destination of the package.
International Shipping: Currently, NLRS ships only within the United States.
Tracking: Once an order is shipped, a tracking number will be provided via email for you to track the shipment.
Damaged Shipments: If your package arrives damaged, please contact NLRS immediately so we can resolve the issue with the carrier.